The 21st Century Public Servant

Introduction21st-century

This research project by Catherine Needham and Catherine Mangan at Birmingham university considers: What does it mean to be a 21st Century public servant?

What are the skills, attributes and values
which effective public servants will display in the future? How can people working in public services be supported to get those skills?

We know that public services are going through major changes in response to a range of issues such as cuts to budgets, increased localisation, greater demands for service user voice and control, increased public expectations and a mixed economy of welfare provision. Continue reading The 21st Century Public Servant